Our client was an 85-year-old lady who slipped and fell at Bunnings. She was rushed to the hospital with a fractured left thumb and bruised upper limp. The fall was due to a misplaced large plants trolley restricting customers to enter aisles.
Bunnings contacted her later, apologized for the incident and sent her some flowers. Our client thought this was nice and did not even consider making a compensation claim.
Over the years, her health had deteriorated, and it was partly due to that injury.
A few years later, she saw a large Personal Injury Law firm. However, due to lack of communication and not getting the right advice, she decided not to proceed.
More than three and half years later, she was briefly discussing her injuries to her friend who then suggested she speaks to Shaheen Legal to seek compensation for her injuries.
When we met our client, her injury was past the 3 years statute of the limitation period. In simple terms, Statute of limitation means that all legal action must be made within 3 years from the day of the injury. Otherwise,they would be restricted from making any claims on that particular injury.
Given her age (85 years old), her fragile health and not meeting the 3 years limitation period, we knew this would be an uphill battle with the Bunnings Insurer. Nonetheless, we understood the significant impact that injury had on her overall health and upon reviewing the case we decided to proceed on a No Win No Fee basis. Due to the extensive experience we have in personal injury, we were confident that we could build a strong case despite the injury falling outside of the 3 year limitation period.
After months of investigation and negotiations, with some delays and push backs from the insurer,Eventually we settled! The case wasn’t easy but at Shaheen Legal we persist and we build a strong evidence base for our clients.
Our client was thankful for our ongoing communication. She also appreciated that we did most of our communication on telephone, letters or in person rather than emails. Early into our consultation, she advised us that she was not too “tech-savvy” and she doesn’t check her email. So we worked our way around that and made sure to keep the quality communication standards while maintaining her matter.
Injury compensation claims can be complex, but with our experience and ongoing communication, we were able to help our client win her case.
If you have any injury compensation related question, then please contact us on 9854 5552.
